Our digital issues are in PDF format.
There is a chance that you will get an error message when trying to open it, or you may be prompted for a password that doesn't exist (only KJ98 had the password "KJ98" on it until recently).
One reason might be that you are not using an up-to-date PDF reader. Download the latest version of Adobe Acrobat Reader for free.
iPhone or iPad: https://apps.apple.com/us/app/adobe-acrobat-reader-for-pdf/id469337564
This usually solves the problem, but another reason might be to do with your browser and its firewall, in which case please try switching browser.
If none of these measures work, please e-mail us.
If you want to know how to find your digital issue that you purchased or what password to enter, see: I bought a digital issue. How do I access it?